Terms & Conditions
Last updated: 9 September 2026
1. Who we are
This website is operated by AVVANZ Malta.
- Business and returns address: 30 Triq l-Imdina, Ħal Qormi QRM 9019, Malta
- Email: avvanzmalta@gmail.com
In these Terms, "we", "us" and "our" mean AVVANZ Malta, and "you" means the person using this website or placing an order.
2. Acceptance of these Terms
By using this website or placing an order, you agree to these Terms & Conditions and to our Shipping Policy, Returns & Refund Policy and Privacy Policy. If you do not agree with them, please do not use the website or place an order.
3. Products and product information
We make reasonable efforts to ensure that descriptions, images, colours, specifications and prices on this website are accurate and up to date. Small variations can occur — screen colours differ between devices, and packaging or minor details may change between production batches.
What we send you will match what was advertised in the ways that matter: description, quantity, quality, functionality and fitness for the purpose it is sold for. If it does not, you are entitled to a remedy under our Returns & Refund Policy and under Maltese consumer law.
4. Health and safety notice
Our products, including the AVVANZ Migraine Relief Cap, are comfort and wellbeing products. They are not medical devices, and nothing on this website is medical advice or a diagnosis.
Information we publish is general information about how a product is designed to be used. Individual experiences vary, and we make no claim that any product will treat, cure, prevent or relieve any condition.
Please follow the heating, cooling, cleaning and safety instructions supplied with your product — in particular, never heat the cap for longer than the instruction card states. If you have a medical condition, are pregnant, have reduced skin sensitivity or circulation, or experience frequent or severe headaches, speak to a doctor or pharmacist before use. Stop using the product and seek advice if it causes discomfort, skin irritation or any adverse reaction. Keep out of reach of young children.
5. Prices and VAT
All prices are shown in euro (€) and are the total price payable for the goods, inclusive of any applicable VAT. Any delivery charge is shown separately at checkout, before you confirm and pay. The total you see on the final checkout screen is the total you pay.
6. Promotions and discount codes
Promotions, including our current free-delivery offer, may be limited in time, limited by stock, restricted to certain products or orders, and may not be combinable with other offers. We may change or withdraw a promotion at any time for future orders. We will not change the terms of an order we have already accepted.
Where a promotional price or code is published in genuine error, we may correct it, subject to your rights in section 7.
7. Orders and order acceptance
Placing an order is an offer to buy. A contract is formed only when we accept your order, which we do when we confirm that it has been dispatched.
We may decline or cancel an order where:
- the product is out of stock or has been listed in error;
- the price or product information contained a genuine and obvious error;
- we reasonably suspect fraud or abuse;
- the contact or delivery details are incorrect or incomplete; or
- we cannot deliver to the address given.
If we decline or cancel an order after taking payment, we refund you in full.
8. Payment methods
We accept the payment methods shown at checkout, which currently include major debit and credit cards and Cash on Delivery. Card payments are handled by our payment provider; we never see or store your full card details.
9. Cash on Delivery
If you choose Cash on Delivery, you agree to provide accurate contact and delivery details, and to ensure that someone at the delivery address can accept the parcel and pay the courier in cash. Please have the exact amount ready where possible.
Where we see a pattern of orders repeatedly placed and then refused at the door, we may require card payment on future orders. We do not charge penalty fees.
10. Delivery
We deliver to Malta and Gozo. Estimated delivery is 2 to 10 business days. Our courier makes up to three delivery attempts. Full details, including what happens if all three attempts fail, are in our Shipping Policy. Because we arrange delivery, the goods remain our responsibility until they reach you or someone you have nominated to receive them.
11. Cancellations, returns and refunds
You have a 14-day right of withdrawal on most online purchases, a two-year legal guarantee against lack of conformity, and our additional 30-day defect promise. These are set out in full in our Returns & Refund Policy.
12. Stock availability
All products are subject to availability. If a product becomes unavailable after you have ordered, we will contact you and offer a replacement, a wait, or a full refund.
13. Errors on the website
We may correct genuine typographical, pricing or product-information errors on the website. This does not give us a general right to change the terms of a contract that has already been formed with you.
14. Intellectual property
The AVVANZ name, the AVVANZ arch and Maltese cross mark, our logo, branding, product photography, graphics, page designs and website copy are owned by us or licensed to us. You may view and share them for personal, non-commercial purposes. You may not copy, reproduce, republish or use them commercially without our written permission.
15. Acceptable use of the website
You agree not to use this website to commit fraud, place false orders, impersonate anyone, introduce malicious code, interfere with the site or its security, or systematically scrape or extract material from it.
16. Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for unforeseeable loss, or for loss caused by events outside our reasonable control.
Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, and your statutory rights as a consumer under Maltese and EU law.
17. Privacy and personal data
How we collect and use your personal data is explained in our Privacy Policy.
18. Third-party services
We use third parties to run the store, including Shopify as our e-commerce platform, payment providers, and courier companies. Using them does not reduce our responsibilities to you as the seller.
19. Complaints
If something has gone wrong, email avvanzmalta@gmail.com with your order number. We aim to reply within one hour during business hours and to resolve complaints directly.
If we cannot resolve it, you may contact the Malta Competition and Consumer Affairs Authority (MCCAA), or take the matter to the Maltese courts.
20. Governing law
These Terms are governed by the laws of Malta, and disputes fall to the courts of Malta. As a consumer, you keep the benefit of any mandatory protections available to you under the law of the country where you live.
21. Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the version published on this page when you placed it.
22. Contact
AVVANZ Malta
30 Triq l-Imdina, Ħal Qormi QRM 9019, Malta
Email: avvanzmalta@gmail.com
We typically reply within one hour during business hours.
