Contact
Questions about an order, a delivery or a product? Email us or use the form below and a real person will get back to you — usually within the hour, any day between 9:00 and 20:00.
Before You Write
Typically within one hour, seven days a week between 9:00 and 20:00. Anything sent outside those hours is picked up the next morning.
Email us at avvanzmalta@gmail.com with your order number and we will check it and tell you when to expect it. There is no self-service tracking page — a person here will look it up for you.
Yes. Choose Cash on Delivery at checkout and pay the courier in cash when your order arrives. Please have the exact amount ready where you can — couriers may not carry change.
Email avvanzmalta@gmail.com with your order number and photos of the item and the packaging it arrived in. Please keep the product in its original packaging until we have replied — the courier may need to inspect it. We will arrange a replacement or refund, and the cost of returning a damaged item is ours.
Yes. You have 14 days from receiving your order to tell us you are cancelling, without giving a reason. The full detail is in our Returns & Refund Policy.
