Shipping Policy
Last updated: 9 September 2026
Where we deliver
AVVANZ Malta delivers to addresses in Malta and Gozo only. We do not currently deliver outside these islands. If an order is placed for an address we cannot reach, we will contact you and refund you in full.
Delivery cost
Delivery is free on all orders to Malta and Gozo as a limited-time promotion, with no minimum spend. The delivery cost that applies to your order is the one shown at checkout before you confirm and pay. We will never add a delivery charge after an order has been placed.
Free delivery is a promotional offer. We may change or withdraw it at any time for future orders. An order we have already accepted keeps the terms it was placed under.
How long delivery takes
Orders are usually delivered within 2 to 10 business days of being accepted, depending on stock and courier volumes. Business days are Monday to Friday, excluding public holidays in Malta.
This is an estimate rather than a guarantee. Occasionally a delivery takes longer for reasons outside our reasonable control, such as courier delays or exceptional demand. If your order is going to be significantly delayed we will contact you. In any event, unless we agree otherwise with you, we will deliver within 30 days of accepting your order; if we cannot, you may cancel and receive a full refund.
Your delivery details
Please check that your delivery address, email address and mobile number are correct and complete before you confirm your order. If you spot a mistake, email avvanzmalta@gmail.com as soon as possible and we will correct it if the order has not yet been dispatched.
If a delivery cannot be completed
Our courier makes up to three delivery attempts. They will normally try to contact you on the mobile number given with the order, so please make sure it is one you answer.
If all three attempts fail — because nobody was available, the address was incorrect or incomplete, or the parcel was refused at the door — the parcel is returned to us. We will then email you to arrange redelivery or to refund you.
Redelivery after three failed attempts may carry a delivery charge. If it does, we will tell you the amount and you can decide before we arrange anything. We will never charge you without asking first.
Cash on Delivery
If you choose Cash on Delivery, please make sure someone at the delivery address can accept the parcel and pay the courier in cash. Having the exact amount ready helps, as couriers may not carry change.
Where we see a pattern of orders repeatedly placed and then refused at the door, we may ask for card payment on future orders.
Risk and responsibility
Because we arrange delivery, the goods remain our responsibility until they are delivered to you or to someone you have nominated to receive them. If your parcel arrives damaged, please see our Returns & Refund Policy.
Checking on your order
We do not run a self-service tracking page. If you would like to know where your order is, email avvanzmalta@gmail.com with your order number and a person here will check it for you.
Contact
AVVANZ Malta
30 Triq l-Imdina, Ħal Qormi QRM 9019, Malta
Email: avvanzmalta@gmail.com — we typically reply within one hour during business hours.
